Frequently Asked Questions

HomeFrequently Asked Questions

If you have recently been injured in a car accident, it is important to contact your auto insurance provider to file the report and get the claim started. Once you have done this, contact Downsview Healthcare and made an appointment. Your first visit, we will evaluate your function, pain, severity of injury, and prescribe the appropriate treatment program. We can help with all aspects of treatment, including filling out paper work, claim submission, imaging, and medical services as required.

No. You don’t need a referral from your family doctor to start treatment at our facility. However, if you do have a referral, please bring it with you on your first visit.

Definitely yes. We can efficiently help filling out paper work and claim submission to your insurer. This enables you to obtain faster access to your treatment and also helps to shorten overall recovery time.

Yes, choosing a healthcare facility is ultimately your decision. You should be making informed decisions about which healthcare facility or providers will be involved in your care. There is not obligation to attend any healthcare facility recommended by your insurer.

On your first visit, we will evaluate your function, pain, severity of injury, and prescribe the appropriate treatment program. We can help with all aspects of treatment, including filling out paper work, claim submission, imaging, and medical services as required. You may also start your physical therapy on your first visit.

Our doctor and therapists will typically initiate some form of therapy on the first visit.

Under the Financial Services Commission of Ontario, it is mandatory to exhaust your workplace health insurance prior to your auto insurance being. If you do not have extended health benefits through your workplace, or have exhausted these benefits, your auto insurance will fully cover the remainder of your treatment often for a minimum of 12 weeks. Our staff will help provide you with the necessary information to coordinate payments from your insurance providers.

A motor vehicle accident can be one of the most traumatic events in a person's life, both from a physical perspective and an emotional perspective. Our team of specialist possess the necessary expertise to help make this entire experience a less traumatic one. With appropriate therapy and education, the feelings of anxiety, nervousness and stress diminish. If symptoms persist, we can refer you to our staff psychologist for further evaluation or treatment.

Depending on the patient’s conditions, we can provide courtesy transportation within the GTA. That includes a round trip to our clinic and back home.

Yes. Our doctors and therapist will do home visits for seriously injured patients.

Yes, we do provide referrals to our patients for specialized tests and examinations.

Yes, our facility offers continuation of treatment.

Our claim team will take appropriate steps to put through a claim to a responsible insurer.

Yes, in most cases you can make an accident benefits claim while having a motor vehicle accident outside of Ontario.

Our facility offers a wide range of chronic appropriate chronic pain treatment.

Yes, depending on your injuries, we can referrer you to an appropriate specialist.

Yes, we accept new patients who are minors.

Our facility offers therapy those who were injured on a public transportation.

Our staff will take appropriate steps to put through a claim to the appropriate and responsible insurer.

Whether you are at fault or not at fault you are entitled to treatment and benefits from your insurance company.

Our facility offers therapy those who were injured on public transportation or taxi. Our staff will take appropriate steps to put through a claim to the appropriate and responsible insurer.

Yes, all rental vehicles and their passengers are insured.

Depending in the health condition of the patient, our doctors and/or therapists may provide in home visits. We also provide out patients with wheelchair transportation if necessary as well as courtesy transportation to our clinic and back home.